Our mission is to make online shopping as enjoyable, simple, and stress free as possible. If you receive a product that is defective or otherwise not as described, you may be eligible to return the item for a replacement, as specified below.
If your order hasn't arrived within 45 days of the date of original purchase, contact our support team for a full refund of your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you feel like you are eligible for a return, please send us an email at Support@pickydoo.com, and we are more than happy to help you understand our policies and guide you through the return process!
Please be reminded that you will be responsible for the return shipping label. Please take note that items returned without a trackable shipping method will not be processed, since we cannot guarantee that we will receive your returned items.
Email us at Support@pickydoo.com to start your replacement ticket.
Subject line - "REPLACEMENT"
Include the following information:
a) Order # (or screenshot of original order confirmation)
b) Photo / video evidence of the product defect
c) Reason for return and explanation of damage
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@pickydoo.com.